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Facilitation Mastery: Unleashing the Power of Participation Through the Focused Conversation Technique

Lecturer icon Serene Sim (Ms)
Clock icon 7 hours
Course Fee
Full Course Fee
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Nett Fee (Singapore Citizens <40 & PRs)  
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Nett Fee (Singapore Citizens ≥40)  
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*The fee is inclusive of prevailing GST and subject to changes.

Course Dates

No Schedules Available.

This course aims to elevate your facilitation excellence through transformative conversation, unleashing the power of participation through the Technology of Participation Focused Conversation Method. The (ToP) Focused Conversation Method is a guided discussion process to effectively takes a group on a journey from big picture perspective to depth focus – from situation to resolve or action.

Notice:

This session will be conducted face-to-face at IAL. Further details about the session will be sent to those who have confirmed their registration. The class will only proceed if the minimum number of participants is met. Laptop is required for this course.

What Is This Session About?

Through the Focused Conversation Technique, the course is designed to teach participants the art and science of asking questions and holding conversations using a structured approach. The method involves asking questions at four levels to guide the discussion: 
 

  • Establishing facts and data by asking questions that appeal to the senses. 

  • Exploring initial reactions to the data by asking questions that appeal to the heart. 

  • Asking for critical thinking on the experience or issue by asking questions that appeal to the head. 

  • Challenging the group to decide their relationship and response to the topic by asking questions that lead to future resolution and actions. 
     

The course introduces the ToP Focused Conversation Method, which provides a structure for effective communication that is based on our natural thinking process. The facilitator directs the group's thinking towards decision-making using a sequence of specific questions that takes them through the four levels of awareness: observable, relational, interpretative, and decisional (ORID). ORID serves as a template for facilitating conversations to uncover current reality and tap into the collective wisdom of the group. 
 

 In this one-day course, participants will learn and practice the Focused Conversation Method through: 
 

  • Learning and using the Focused Conversation Method 

  • Method demonstration and explanation 

  • Small group preparation 

  • Participants leading discussions 

  • Facilitator feedback 

  • Method application discussion 

  • Reflection on the day 

 

What Does The Session Cover?

At the end of this session, participants will be able to take-away the following:
 

  • Design and facilitate conversations with clear rational and experiential objectives using the Technology of Participation Focuses Conversation Method 
  • Apply the Focused Conversation ORID four-level process as a guided conversation to a variety of workplace situations which include in: (a) Discerning the situation (b) Listening to the Heart (c) Discerning the Meaning (d) Taking actions to a variety of workplace situations 


^ Assessment: Formative Assessment(s) (Assignments/Presentations/Practical Performances)

^ Completion: Upon 100% attendance and meeting Assessment requirement, learners will receive a Certificate of Participation from IAL (& other partners where applicable)

Who Is It Suitable For?

  • HR Professionals and OD Consultants, and who lead process that involve planned change efforts to increase organisation health
  • Organisation Leaders, and Managers who want to design and lead process that involve planned interventions to enhance organisational effectiveness
  • Learning Facilitators who want to help work teams, project groups, management teams; and who want to become better at diagnosing and facilitating assignments or special purpose meetings. And Adult Educators aspiring to do less of content interventions, more of process facilitation, providing the structure in getting groups to assume responsibility and own their own solutions.

Course Funding and Policies

About the Speaker

Serene Sim (Ms)

Serene Sim (Ms)

Curriculum Development Specialist, Product Development | Institute for Adult Learning

Serene Sim is an accomplished Curriculum Developer, Training Facilitator, Consultant and Coach, with more than 30 years of experience in learning analysis, design, development, delivery, and evaluation. Her mission is to serve the nation by equipping individuals with generic skills competencies - common transferable skills that enable individuals to stay relevant - be employable and employed, facilitating their career mobility. Her goal is to help organisations build a skilled and resilient workforce by advising organisations to meet current and future workplace needs through organisation learning solutions. She has a strong grounding in Learning Needs Analysis; Development of Curriculum & Instruction, Facilitation and Training-The-Trainers. Her Areas of Specialty include: Instructional Design (ID) process, Develop competency-based training, Critical Core Skills, Coaching for Improved Performance, Leadership & Supervisory Management; Personal Mastery, Team Effectiveness. Transforming HR Practices, and Organisational Development. Her sectors of practice include: Public Service, Ministries and Statutory Boards, SMEs, Tertiary institutions, Healthcare, Retail, Hospitality, Tourism, and Integrated Resort. 

Serene is passionate about Learning Transfer & Impact, HR Transformation & bridging the HR practices and implementation gap. Her background predisposes her to effectively integrate the organisation’s needs with learners’ performance and learning needs by crafting creative solutions. Her objective is to help individuals in the workforce reach their potential through the creative use of human performance technology and in building environment for maximum transfer of skills.